AR

Technical support policy

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Technical Support Policy

The technical support policy aims to clarify the procedures and information related to providing technical support services to beneficiaries of services. To support and support them when technical problems occur that hinder the continuation of the training process.

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The management of is also committed to providing technical, technical, and educational support to all beneficiaries of the learning management system/platform. Training in all programs on an ongoing basis through the channels available and published on the entity’s website/training platform, which are:

Technical support channels:

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Services covered by technical support:

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Expected time to respond to technical support requests:

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Technical support team working hours:

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The procedure to be followed in the event that the request exceeds the time specified for a response (the policy of escalating the request in the event of failure to respond within the specified period ):

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This policy applies to all beneficiaries of ’s services, and we are committed to ensuring the implementation of this policy, as well as All employees of the entity adhere to it, and any violation of this policy exposes the violator to disciplinary action according to the procedures followed in .

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